Fundraising communications best practices

Dr. Seuss could tell a story. So can Stephen King. For me, Harper Lee remains at the top of my list of storytellers. I read “To Kill a Mockingbird” while in junior high school, and the story she told about racism still resonates more than 35 years later. Sharing a story can send a powerful message. Stories put social issues in perspective and give readers a call to action. Stories about overcoming tragedy inspire us. Some stories even make us laugh. Religious and other nonprofit organizations have strong stories to tell. They resonate because, most often, these stories are about…

The importance of a well-written thank you note is arguably best defined in this comment by Dale Carnegie: “Writing a sincere thank you note is one of the professional skills that can make a lasting, favorable impression.” Acts of compassion must be recognized. No matter the size of the donation or sacrifice, people appreciate being thanked. They want to be reminded they are making a difference. And in today’s web-driven world, an email, text or tweet does not make the same impact as an old fashion, handwritten thank you note arriving in the mail. When considering who should write the…

In the fundraising world, the phrase “knowing your donors” goes well beyond remembering how many children they have, where they attended school and when they celebrate birthdays. Such biographical information, however, remains important. Be sure to send your donors cards on their birthdays and ask about their alma mater whenever you see them. The reality is, knowing your donors also means identifying where their passions lie. What causes do they support – and why. Determine what motivates them to give before you ask them to give. Experts identified five types of donor motivation that cause people to act: People like…