Communicating with your donors
Fundraising success requires more than just asking your donors for additional support. You must provide them with the knowledge to understand why they should support the campaign. During the feasibility study, we gather information from donors on what goals they support and how best to reach them. That information informs the campaign communications strategy. Below are some thoughts on the importance of communications in fundraising and strategies for effectively sharing your story with your community.
1. Share your reasons for the campaign
Your donors already support the work that you are doing and see value in your mission. But a campaign asks them to increase their giving to an extraordinary level. Some may be on board immediately while others take convincing. A well-designed, customized campaign communications strategy should reach donors through a variety of channels and educate them on the why – why they should support the campaign.
2. 8-to-1 communication method
At the Steier Group, we follow the 8-to-1 communication method. For every time you ask for fundraising support, you should be sending eight other communication pieces that engage your supporters without actually asking for a donation. This especially important during a campaign as you don’t want your donors to feel the fatigue of an ask for larger support.
3. Tell your story
You are doing great work at your organization. Feel free to brag a little! Donors love to see that their support is actually having an impact in the community. Make sure to consistently share your organization’s story before, during and after a campaign. Share the little wins and big successes. Show how each donation makes a difference. It will inspire more generosity and giving.
4. Be professional
It is important that your communications are well written and well designed. Each time you contact a donor is a chance to make a good – or bad – impression. So don’t turn off a supporter with poorly constructed communications. Make sure everything is copy edited and designed to the best of your abilities.
5. Consistency is key
As mentioned above, following the 8-to-1 communication plan allows you to educate your supporters without annoying them with too many appeals for donations. A key to keeping the ratio is consistent communication. If you don’t have a communications plan and strategy for the month or the year, create one. Without a plan, it can be easy to let communications slow. Being a consistent presence in a donors life helps keep you front of mind when it comes time to make a donation.